Course curriculum

  • 1

    Class 1: What is Community Management

    • Back to School: How to get the most out of the learning content.
    • 1.1R3 What is Community Management? How and why community associations and community managers exist
    • 1.2R3 What is a Community Association - Purpose and Creation
    • 1.3R3 Common Types of Community Associations - Condominiums & Single Family Homes
    • 1.1-2-3R3 Recap: What is Community Management - What is a Community Association - Types of Community Associations
    • 1.4R3 Governing Documents - CC&Rs, Bylaws, Rules and Regulations, Architectural Guidelines
    • 1.5R3 Community Administration - The Board of Directors
    • 1.6R3 Working Relationships - These are the folks you’ll work with the most
    • 1.4-5-6R3 Recap: Governing Docs - Administration - Working Relationships
  • 2

    Class 2: The Board of Directors and Committees Who they are, what they do and what you do for them

    • 2.1R3 The Board of Directors - Who, what, when and where
    • 2.2R3 Understanding Your Boards - Where they come from, why they serve and how it affects them
    • 2.3R3 Board Diversity - Where they’ve been affects who they are as Board members
    • 2.1-2.2-2.3R3 Recap The Boards, Understanding Boards, Board Diversity
    • 2.4R3 Committees - Can’t live without them
    • 2.5R3 Managing Volunteers - The care and feeding of those who give their time
    • 2.4-2.5R3 Recap Committees - Volunteers
  • 3

    Class 3: Residents, Customer Service and Difficult People - The daily work of managing residents and the tasks they generate

    • 3.1R3 Common Problems - That you will hear time and again
    • 3.2R3 Resolving Service Issues - Resident complaints: Do something or do nothing, but always follow up and follow through
    • 3.1-3.2R3 Recap Common Problems / Service Issues - Complaints
    • 3.3R3 Dealing with Difficult People - The heat in the kitchen
    • 3.4R3 Strategies to Keep You Cool and Collected - So you can solve the problem and move on
    • 3.3-3.4R3 Recap Difficult People / Strategies to Keep You Cool
    • 3.5R3 Dealing With Difficult Groups of People - Yes, there will be an angry mob, and yes, you will survive it
    • 3.5R3 Recap Dealing with Difficult Groups of People